Returns & Exchanges
Puffco offers a 30-day return policy for unused and unopened products purchased directly from our website to ensure you are satisfied with your vaporization experience. Please note that for hygiene and safety reasons, used devices and accessories cannot be returned for a refund.
Check Eligibility
Ensure your item is in its original, unopened packaging and was purchased within the last 30 days from Puffco.com.
Submit Request
Contact our support team through our official help center or portal to receive a Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely package your items with the RMA clearly marked and use a trackable shipping service to send the package to our returns facility.
Inspection and Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing